F.A.Q

The deliveries

We deliver (almost) everywhere in the world: France of course, but also Europe, Asia, Latin America, French overseas departments and territories and Oceania.
Delivery is assured by Mondial Relay and Colissimo for France and Colissimo for International.
For metropolitan France (excluding Corsica), you can also choose express delivery with Chronopost.
For North America and Canada, you can order directly on our US site: https://us.rivedroite-paris.com/

Translated with www.DeepL.com/Translator (free version)

You can track your package in your customer area if you have created an account – My orders section. Once your package has been delivered to the carrier, its status will automatically update.
In any case, we send you a short e-mail as soon as the package leaves the warehouse of our logistician (or showroom for embroidery) so that you can follow it closely thanks to the tracking number slipped into the e-mail.

For France , the delivery rates are:
- €4 for delivery to a relay point via Mondial Relay
- €6 for a standard Colissimo shipment
- 15€ for express delivery in 24 hours
Delivery costs are offered in France from 49€ of purchase.

For international , the prices vary according to the delivery zone:
- Europe: €10 (European Union countries).
Delivery costs are free from 130€ of purchase.

- International: €25.
Delivery costs are offered from 200€ of purchase.

For each order placed on our site from Monday to Friday, your package is prepared within 48 working hours by our logistician. Orders are prepared only from Monday to Friday.

Then, after shipment, delivery times vary depending on the type of carrier chosen, and the destination.

For delivery in France, Colissimo indicates delivery times between 48 and 72 hours. If you choose to be delivered by express with Chronopost, the deadline is 24 to 48 hours, in mainland France only (pay attention to the time of placing the order).

For delivery abroad, Colissimo International announces a delivery between 3 and 7 working days for Europe, between 5 and 10 working days for the rest of the world. For foreign countries, outside the EU, customs fees may be applied. Our prices are inclusive of all taxes for orders to European Union countries. Outside the European Union, prices are indicated without tax. Please note: these orders are subject to possible taxes and customs duties in the country of destination. These costs and the related formalities are the responsibility of the customer or the recipient. They must be paid to the carrier at the time of delivery.

Mondial Relay indicates a delivery in approximately 3 working days in France and 3 to 6 working days in Europe, depending on the destination.

These times are given as an indication by the carriers.
Unfortunately, if these times vary, we cannot be held responsible.

Translated with www.DeepL.com/Translator (free version)

If you live in Paris, you will very soon be able to come and buy directly at our new showroom. We will be open Monday to Friday from 10 a.m. to 6 p.m.

In case of absence, Colissimo leaves you a delivery notice indicating the address where your parcel will be deposited. He will remain there for a period of 15 calendar days, starting the day after the day of filing of the notice of passage. At the end of this period, the package will be returned to us. In the event that the delay is attributable to you (the delivery address that you communicated to us was not correct, or you did not pick up the package within 15 days), the costs for reshipping the package will be at your expense.

Mondial Relay automatically returns the parcel to the sender after 8 days. If you are responsible for the delay (the delivery address you gave us was not correct, or you did not pick up the parcel within 15 days), you will be responsible for the costs of resending the parcel.

Your package may have been entrusted to your building superintendent, or to one of your neighbours. Pass a head to ask them, and say hello at the same time. Sometimes it also happens that the tracking indicates the package delivered a little early.
If after 24 hours you still have not located your package, contact us by email at hello@rivedroite-paris.com or call us at 01 45 31 74 50 . We will find a solution 

The orders

Once your order has been validated, it is no longer possible to modify or cancel it unfortunately. You can still call us within an hour of placing your order on 01 45 31 74 50 to see if our awesome Customer Care team can help.

If you contact us within half an hour of placing your order, we can try to cancel it if it has not already been passed on to our logistics provider. If the half hour has passed and your order can no longer be changed, you can always request a return, upon receipt of the package.

If you receive your order and an item is missing or the package is damaged (this happens very rarely...) send us an email to hello@rivedroite-paris.com and we will do our best to find a solution quickly. Do not hesitate to send us some pictures of the damaged parcel, this will help us to start the claims with our carriers.

If unfortunately you receive the wrong product, do not hesitate to contact us at hello@rivedroite-paris.com and send us: a photo of the product received, a photo of the label on the cotton bag (small label with the name of the product stapled on it) and a photo of the delivery note showing that you had not ordered this product.
We will of course do our utmost to send you the correct package and a return slip for the package received in error!

It's normal, you have a lot! We get lost in it.
If you have created an account, you can request a new password again by clicking on Forgot password under the login form. You will receive an email asking you to validate your password reset request, then you will receive a new password to connect. You can also modify it directly in the My account > my personal information section. Easy!

The product you wish to order is not available? Do not hesitate to register to the "stock alert" on our website or to call us at 01 45 31 74 50 to know the availability of the product at our Parisian showroom.

Returns and refunds

You can request a refund if an item does not suit you or has a defect. You have 14 days after delivery of the item to do so. If the item is faulty, the return postage costs are our responsibility. If you've changed your mind, they're on to you.

From abroad, customs duties may apply to the import of your order. In this case, Colissimo International will contact you in order to acquire these rights. We will refund the price of the items, excluding customs duties or any other charges you may have been charged when importing your order.

Products must be returned in their original packaging (pouch and label).

They must not have been worn, used, or washed, and must be in perfect condition. If this is the case, the reimbursement of the items (excluding delivery costs which are not reimbursed) is made within a maximum period of 8 days after receipt of the package, directly on the card used during payment.

If it is an order containing an embroidered product then unfortunately it cannot be exchanged or taken back unless there is an error on our part of course.

To make a return, simply make the request directly on our site. To do this, nothing could be simpler, go to the footer "Practical information" and "return request" (you must enter only the last 5 digits of your order number).

You can follow the status of your return request at any time from this space.

Returns must be sent or dropped off directly to the following address (by appointment only):
RIVEDROITE PARIS
9 rue Charlotte
75003 Paris

Orders placed on the site are not exchangeable except for a simple change of color on the same model at the same price.
Otherwise, you must make a return request and order the new item you want at the same time.

Of course you can also come to our showroom in Paris to make an exchange or a refund within 14 days from the delivery of your order. Products must be returned in their original condition and packaging. Don't forget to bring your order number. 

Payment

You can pay for your purchases by credit card, Visa card, Mastercard, American Express card, Paypal, Bancontact, Lydia. 

Alma is also available to pay for your purchases in 2 or 3 instalments, free of charge, from €100.


We do not accept checks or transfers.

Sometimes, if the 1st attempt fails, you just have to try again either with the same credit card, or with another available payment method such as Paypal for example, to unblock the situation.
Otherwise, you may need to check the validity date of your card.
If it's a new card, it must be activated beforehand by making a cash withdrawal or a payment at a merchant. 

Otherwise, feel free to try connecting to the website with another search engine (Google Chrome) or to pay via Lydia.

If the problem persists, you can of course write to us at hello@rivedroite-paris.com or call us at 01 45 31 74 50 

Our prices are inclusive of all taxes for orders to European Union countries. Outside the European Union, prices are indicated exclusive of tax. Note: these orders are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer or recipient. They are to be paid to the carrier upon delivery.

Rivedroite bags & accessories

We have installed our production model in Casablanca, to be as much as possible of the recycled and upcycled materials that we source locally. We ensure their quality, we sort and cut them within our manufacturing platform, in order to optimize each panel and reduce losses. Our workshop manager coordinates production in close collaboration with our "Dudes", we choose the best partners in Casablanca for dyeing, washing, embroidery.

Our bags & accessories are made by our "Dudes", a slightly stupid pun resulting from the contraction of Durable and Desirable: they are experienced designers who were in a precarious professional situation, whom we help to create their own company. We micro-finance the installation of their workshop, the purchase of sewing machines, we relieve them of the administrative paperwork so that they can concentrate on their know-how: tailoring.

Our bags and accessories are made in Casablanca, as close as possible to the areas where our recycled and upcycled materials are purchased and processed: recycled cotton, industrial scraps of denim, velvet, nylon, and end of fabric stocks from the textile industry.
We favor the upcycling of existing materials and the recycling of plastic-free natural materials such as cotton in order to reduce our environmental impact.
We imagine deliberately simple models, from one or two materials maximum, in order to facilitate the end of life of the products.

Our dyes are certified Standard 100 Oeko Tex, an international label which guarantees on the one hand the absence of harmful substances in our bags and accessories, and on the other hand the stability of the colors and their resistance to washing.

The upcycled denim is stonewashed by our partners in Casablanca, Morocco, who work without any toxic agent and operate in closed circuits: the water used for washing is filtered, then put back into the circuit to avoid over-consumption of 'water.

It all depends on the model you have chosen.
Our bags and accessories in recycled cotton or upcycled denim can be machine washed: simply wash them cold (cooler for the planet), delicate program and separately from your laundry. In the event of a small stubborn stain, we advise you to rub with a little Marseille soap.
For Darcy the anti-diaper bag, care must be taken to remove the handles and stroller clips beforehand.
Other upcycled materials such as velvet cannot be machine washed.
For water-repellent wax, simply pass a damp cloth over the material to gently clean it.
In any case, no tumble dryer, it's better for the planet to let it air dry.

Please note that Vibrant Red, Midnight Blue, Leopard and Zebra prints may bleed.

The right price is the one that allows us to pay our "Dudes", our teams and our partners, to ensure the sustainable growth of our company with reasonable margins. So, rather than offering you crazy discounts that no longer mean anything, we prefer to take part in projects that are close to our hearts, such as supporting associations like La Maison des Femmes, the Merci endowment fund, Project Rescue Ocean, etc.